- How do I book a court?
Go the Booking page on RLTC website, and sign in to ClubSpark (top right hand corner of the screen) There's a "Forgotten your password?" link if you need it.
- What is my PIN and why is it important?
Every member gets a PIN code when they first book a court for use with the booking system. You will receive the same PIN number everytime you book a court. This makes it easy to remember. The PIN code will open the gate to the courts and is activated about 5 minutes before your court time until 5 minutes after your booking session has ended.
It is VERY important to enter your pin on the keypad at the gates at the tiger turf and the hard courts to acknowledge your booking - even if there are already players on the courts and you can gain acccess. Entering your PIN code tells the system that you did show up and used your booked court. Remember, that if you do not show up two times in a month, you will lose booking privileges for the next calendar month.
- What if I can't remember my PIN code?
When you book a court, you are assigned the same PIN number every time. However, if you cannot remember your PIN and cannot find the confirmation email, you can go to the Booking page and click on My Bookings. There you will see your active bookings and by selecting one of them, it will show you all the details including your PIN code.
- What if I did not receive a confirmation email?
If you do not receive your confirmation email, check your junk email folder or if you use Outlook, your clutter folder.
- How do I turn on the floodlights?
The floodlight operation is automatic. Simply book your court for the desired time and when required, the floodlights will automatically turn on. The floodlights will turn on about 5 minutes in advance of your booking. When your session ends, one of the court lights will remain on for 5 minutes allowing time to collect your belongings and exit the court.
- How late can we book courts and use the floodlights?
The club booking hours are from 9am to 9pm. 9pm is the latest our current planning permission allows the lights to be on.
- What is the maximum period I can book?
Court bookings are made in 30 minute slots, up to a maximum of 90 minutes. When booking your court, the default is 30 minutes. To extend your session on the "Make a booking" window, click on the drop down that shows the end time and choose the time that represents a 60 or 90 minute time slot.
- What happens if my friend makes a second booking immediately after the first booking because we want to play for longer than 1.5 hours?
As with the chalk boards, this is an honour based system. With the chalk board system there was a maximum play time of one hour, with this online system it has increased to one and half hours. However, if at the end of your session, no one is booked to play, please feel free to continue. The same group of players are not allowed to book consecutive sessions, players found doing so will lose their booking privileges for one calendar month.
- Can I book the grass courts?
The grass courts are not in the booking system so members can use any which are free.
- Why shouldn't I play on the grass courts before 10.30am or when it's wet?
We want to keep our grass courts in tip top condition so avoiding wet or dewy grass helps us to do this.
- What courts are used by the coaching staff?
Coaching is primarily conducted on hard courts 1 and 2. You will see on the booking calendar when they have classes booked.
- Why do I see coaching on the tiger turf courts?
In line with our court usage and priority policies, members can book courts for matches, practice or coaching sessions. The court must be booked by the member and not the coach and comply with all other booking policies.
- How much does it cost to book a court?
Members can book courts for free, there is no additional charge if floodlights are used during the booking.
- Who do I contact if there is a question or problem with the booking system or floodlight operation?
email at firstname.lastname@example.org or phone/text 07931 094132. In time, we will have several people who will be available to help.