HEVERSHAM with MILNTHORPE TENNIS CLUB

CLUB COMPLAINTS PROCEDURE

In the event that any employee, member, visitor or visiting team feels that he or she has suffered discrimination or harassment in any way or that the club policies, rules or code of conduct have been broken they should follow the procedures below.

1. The Complainant should complete the  complaints form

2. If the person accused of discriminatory behaviour is a non-member of the club, the club’s committee:

        2.1 will request that both parties to the complaint submit written evidence regarding the incident(s);

        2.2 may decide (at its sole discretion) to uphold or dismiss the complaint without holding a hearing;

        2.3  may (at its sole discretion) hold a hearing (whether or not such a hearing is requested by either party) at which both parties will be entitled to attend and present their case;

        2.4 will have the power to impose any one or more of the following sanctions on any person found to be in breach of any Club policy;

• warn as to future conduct
• suspend from membership
• remove from membership
• exclude a non-member from the Club either temporarily or permanently and
• turn down a non-member’s current and/or future membership applications

        2.5 will provide both parties with written reasons for its decision to uphold or dismiss the complaint within one calendar month of such decision being made.

        2.6 Either party may appeal a decision of the committee to the County Association (including a decision not to hold a hearing) by writing to the County Secretary within 3 months of the Club’s decision being notified to that party

3. If the nature of the complaint is with regard to the club’s committee or other body or group in the club, the member/visitor has the right to report the discrimination or harassment directly to the relevant County Association

January 2019