Tennis in Southwark – Terms of Use

Southwark Council - Terms and conditions for using Tennis in Southwark Clubspark booking system and Southwark Council’s Park Tennis Courts.

Definitions

• “The Council” or “Councils” refers to Southwark Council.
• “The Hirer,” “Booker,” “Individual,” or “Player” refers to you—the person booking or who has booked any of Southwark Council’s Park tennis courts, including their guests.
• “Tennis Court/s” refers to any tennis courts located within Southwark Council’s parklands.
• “Tennis in Southwark” or “Clubspark” refers to the website and booking system used to reserve Southwark Council’s Park tennis courts.
• “Booker” or “Booker App” refers to the Clubspark mobile application used to make tennis court bookings via Tennis in Southwark.
• “LTA Advantage,” “Play Tennis,” or any other LTA court booking systems or apps refer to Lawn Tennis Association platforms used to book Southwark Council’s Park tennis courts.

Bookings/ Hire

• Individuals are only allowed one account for use on Clubspark. If an individual is deliberately using multiple profiles to accumulate court time, then they will be deleted and the individual blocked from using Clubspark for 6 months.
• Courts must not be booked for any other purpose than playing tennis.
• Users must have correct contact and payment details linked to their account on Clubspark. Use of false details is prohibited, and the account will be closed and associated details blocked from being used.
• All bookings are non-transferrable and must not be passed to friends or third parties for use. Any instances of unauthorised usage or subletting will result in associated details being deleted and blocked from use.
• Swapping courts is not permitted.
• Any rules broken on a court are the responsibility of the person with the booking, and action will be applied regardless.
• Courts cannot be booked for coaching activity. Coaching is only permitted by appointed contractors and not arranged independently. Repeat incidents will end up with your booking entitlement blocked for 6 months. See our Tennis Coaching
• The Council cannot be held responsible if you do not receive booking information, unless such non-receipt is caused by our negligence.
• Personal arrangements including travel, accommodation or hospitality relating to the booking which have been arranged by you are at your own risk.
• Our total liability to you is limited to the fees you have actually paid for the relevant booking, and we shall not be liable for any loss of enjoyment or wasted expenditure.
• The Council accepts no responsibility for the loss of, or damage to, property or injury, illness or death on its facilities unless caused by its own negligence.
• Hirers agree to abide by the Southwark Parks Byelaws Rules and Regulations Southwark Council and any relevant acts of parliament/applicable legislation.
• The hirer shall not grant sound, television broadcasting or filming rights without prior conditional consent from the Council.
• Ball machines or any other mechanically ball propelling devise are not permitted to be used on any of the Southwark Council Park Tennis Courts or park land.

Refunds and Cancellations

Cancellation by the Hirer:

• If after making a booking you find that you are no longer able to play, please cancel your booking so that others may use the courts.
• If you are unable to attend your booking, then it must be cancelled at least 3 hours ahead of the booking time in order to receive a refund. Less than 3 hours; No refund or credit will be issued – for wet/icy/stormy/hot weather, illness or injury, travel disruption.
• The hirer is responsible for the cancellation and the management of their own booking/s through their booking system or app they have used to book the court/s.
• The council has no responsibility of cancelling a court/s on the request of a hirer, unless the council has cancelled the court for unforeseen circumstances.
• The Council reserve the right to refuse, cancel or change any booking or event at any time prior to its commencement and to refuse admission to the courts. Where possible an email will be sent to the member notifying them of this.

Refunds

• In order to receive an automatic full refund, courts must be cancelled 3 hours or more before the booking begins.
• Less than 3 hours; No refund or credit will be issued – for wet/icy/stormy/hot weather, illness or injury, travel disruption.
• Refunds may take 5-10 days to be sent back to your bank account or payment card.
• Personal arrangements including travel, accommodation or hospitality relating to the booking which have been arranged by you are at your own risk.
• Our total liability to you is limited to the fees you have actually paid for the relevant booking, and we shall not be liable for any loss of enjoyment or wasted expenditure.

Cancellation by the Council:

• The Council reserve the right to refuse, cancel or change any booking or event at any time prior to its commencement and to refuse admission to the courts. Where possible an email will be sent to the member notifying them of this.
• The Council’s reserves the right to pre-book the courts at will – including the purpose of coaching, events, or maintenance.
• In the case of the Council cancelling a person’s booking, it shall issue a refund for the price paid for the court hire.
• The Council’s shall not be responsible for any extra costs incurred as a result of a cancelled or rescheduled booking.
• There is no entitlement to a refund where the Council is forced to cancel part or all of an event beyond our reasonable control. However, refunds may be given at the Councils discretion.
• The Council accepts no responsibility for the loss of, or damage to, property or injury, illness or death on its facilities unless caused by its own negligence.

The Booker/Hire and or Player/s Behaviours and Conduct

We reserve the right to request that any person leaves a booking (if that person’s conduct is unacceptable or breaking any of the terms of use in the eyes/understanding of an authorised person/s). No refund of fees or any other costs will be made in these circumstances.

• Any rules broken on a court are the responsibility of the person with the booking, and action will be applied regardless.
• It is the bookers responsibility to ensure that their associated participants/guests are aware of the rules as they are responsible for the court session. Bookers and their associates/ guests are required to:
• Be aware of these court terms of use.
• Be respectful to other court users whilst playing, this includes the level of noise to be considerate of other park users or local residents.
• Not to stand at the back of the courts whilst play, practice hitting is in progress.
• Not to stand at the back of the court if you are waiting or have finished your courts time session.
• Adhere to the start and finish time regardless.
• Not to use or be verbally aggressive or aggressive threatening behaviour towards member of the public, council staff or nominated representatives.
• Ensure that any entrance is not obstructed with any items.
• Smoking, flammable materials and naked flames are prohibited.
• Arrange supervision of children’s play.
• Cooperate with instructions as directed by council staff or nominated representatives.
• No animals (other than assistance dogs) will be permitted on court.
• No bikes or scooters are permitted on court.
• Put litter in waste bins or remove from site completely if unavailable.
• No trespassing onto private adjoining property to retrieve balls or any other reason.
• No public address or amplifier equipment is to be used unless prior written consent is granted by the council.
• Courts cannot be booked for coaching activity. Coaching is only permitted by appointed contractors and not arranged independently. Repeat incidents will end up with your booking entitlement blocked for 6 months.
• The Council accepts no responsibility for the loss of, or damage to, property or injury, illness or death on its facilities unless caused by its own negligence.
• The Council will block the booking entitlement of any person(s) where their booking has had an associated person use aggressive or threatening behaviour towards a member of the public or resulted in damage to the court area.
• The hirer shall not grant sound, television broadcasting or filming rights without prior conditional consent from the Council.
• Hirers agree to abide by the Southwark Parks Byelaws Rules and Regulations Southwark Council and any relevant acts of parliament/applicable legislation.

Other Terms of use

• We may revise our terms and conditions from time to time, and it is the responsibility of the booker to ensure they are familiar with the most up to date terms.
• These terms and conditions are a contract between you the (hire/booker) and us (Southwark Council). No other person shall have any right to enforce any of the terms.

These Terms of Use shall be governed by and construed in accordance with the laws of England. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and your use of the site confirms your agreement to this jurisdiction. Any cause of action you may have with respect to your use of this site must be commenced within one (1) year after the claim or cause of action arises.

If any of these Terms of Use is determined to be illegal, invalid or otherwise unenforceable by reason of the law of any state or country in which these Terms of Use are intended to be effective, then to the extent to which that Term or Condition is illegal, invalid or unenforceable, it shall be severed and deleted from that clause and the remaining Terms of Use shall survive and continue to be binding and enforceable.