Refunds and Cancellations

Cancellation by the Hirer:

• If after making a booking you find that you are no longer able to play, please cancel your booking so that others may use the courts.
• If you are unable to attend your booking, then it must be cancelled at least 3 hours ahead of the booking time in order to receive a refund. Less than 3 hours; No refund or credit will be issued – for wet/icy/stormy/hot weather, illness or injury, travel disruption.
• The hirer is responsible for the cancellation and the management of their own booking/s through their booking system or app they have used to book the court/s.
• The council has no responsibility of cancelling a court/s on the request of a hirer, unless the council has cancelled the court for unforeseen circumstances.
• The Council reserve the right to refuse, cancel or change any booking or event at any time prior to its commencement and to refuse admission to the courts. Where possible an email will be sent to the member notifying them of this.

Refunds

• In order to receive an automatic full refund, courts must be cancelled 3 hours or more before the booking begins.
• Less than 3 hours; No refund or credit will be issued – for wet/icy/stormy/hot weather, illness or injury, travel disruption.
• Refunds may take 5-10 days to be sent back to your bank account or payment card.
• Personal arrangements including travel, accommodation or hospitality relating to the booking which have been arranged by you are at your own risk.
• Our total liability to you is limited to the fees you have actually paid for the relevant booking, and we shall not be liable for any loss of enjoyment or wasted expenditure.

Cancellation by the Council:

• The Council reserve the right to refuse, cancel or change any booking or event at any time prior to its commencement and to refuse admission to the courts. Where possible an email will be sent to the member notifying them of this.
• The Council’s reserves the right to pre-book the courts at will – including the purpose of coaching, events, or maintenance.
• In the case of the Council cancelling a person’s booking, it shall issue a refund for the price paid for the court hire.
• The Council’s shall not be responsible for any extra costs incurred as a result of a cancelled or rescheduled booking.
• There is no entitlement to a refund where the Council is forced to cancel part or all of an event beyond our reasonable control. However, refunds may be given at the Councils discretion.
• The Council accepts no responsibility for the loss of, or damage to, property or injury, illness or death on its facilities unless caused by its own negligence.